Privacy Policy & Information
1.1.1. This privacy policy explains the nature, scope and purpose of processing personal data within our online offering and the associated websites, functions and content (collectively referred to hereinafter as the "online offering" or "website"). The privacy policy applies regardless of the domains, systems, platforms and devices used (e.g. desktop or mobile) on which the online offering is operated.
1.1.2. For the terminology used, such as "personal data" or its "processing", we refer to the definitions in Article 4 of the General Data Protection Regulation (GDPR).
1.1.3. The personal data of users processed as part of this online offering includes usage data (e.g. pages visited on our website), content data (e.g. entries in contact forms, text entries, questionnaires), contact data (e.g. email address, telephone number) and meta/communication data (e.g. browser information, IP addresses).
1.1.4. The term "user" includes all categories of persons affected by data processing in connection with our online offering. These include our business partners, customers, interested parties and other visitors to our online offering. The terminology used, such as "user", is gender-neutral.
1.1.5. We process personal data of users only in compliance with applicable data protection regulations. This means that user data is only processed when there is a legal basis. Such a basis is particularly given if the data processing is necessary for the provision of our contractual services (e.g. processing orders) and online services, is required by law, consent has been given by the user, or is based on our legitimate interests, i.e. our interest in the analysis, optimization and economic operation and security of our online offering within the meaning of Article 6(1)(f) GDPR, particularly in the case of reach measurement.
1.2.1. The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the applicable data protection regulations and this privacy policy.
When you use this website, various personal data is collected. Personal data is data that can be used to personally identify you. This privacy policy explains which data we collect and for what purpose we use it. It also explains how and for what purpose this is done.
We would like to point out that data transmission over the Internet (e.g. when communicating by email) may have security gaps. Complete protection of data from access by third parties is not possible.
We take security measures in line with the state of the art to ensure compliance with data protection laws and to protect the data processed by us against accidental or intentional manipulation, loss, destruction or access by unauthorized persons.
1.3.1. Disclosure of data to third parties only takes place within the scope of legal requirements. We only pass on user data to third parties if this is necessary, for example, on the basis of Article 6(1)(b) GDPR for contract purposes or on the basis of our legitimate interests under Article 6(1)(f) GDPR for the economic and effective operation of our business.
1.3.2. If, within the scope of this privacy policy, content, tools or other means of other providers (hereinafter collectively referred to as "third-party providers") are used and their place of business is in a third country, it should be assumed that data transfer to the states of the third-party providers takes place. Third countries are countries in which the GDPR does not apply directly, i.e. generally countries outside the EU or the European Economic Area. The transfer of data to third countries takes place either if an adequate level of data protection exists, user consent has been obtained or other legal permission exists.
Your data is collected partly because you provide it to us. This may include data that you send to us by email. Other data is collected automatically or after your consent when you visit the website through our IT systems. These are primarily technical data (e.g. internet browser, operating system or time of page access). This data is collected automatically as soon as you access this website.
Purpose: We process your data to fulfill our contractual obligations and provide our services.
Recipient: We only pass on your data strictly for the intended purpose, if at all necessary, and only to the extent required in the context of order processing to our service providers.
Storage period: We store your data for as long as necessary to fulfill the contract. In addition, we store your data as long as and insofar as we are required to do so due to statutory retention periods.
Obligation to provide your data: There is no legal obligation to provide your data. However, if you do not provide us with your data, we may not be able to provide our services.
Through our website, you can also contact us via the email addresses and telephone numbers provided by us. If you use this option, your personal data transmitted with the email or phone call will be processed.
Legal basis: If the contact is aimed at concluding a contract or concerns an existing contract, Article 6(1)(b) GDPR is the legal basis for processing. The legal basis for processing your data in other cases is Article 6(1)(f) GDPR. In these cases, the legitimate interest arises from the fact that we can only carry out the action you requested (e.g. answering inquiries) through appropriate processing of your data. If your request contains special categories of personal data, the legal basis for processing is your consent under Article 9(2)(a) GDPR.
Purpose: The processing is carried out for the purpose of handling your request.
Recipient: In the course of processing an email inquiry, your data will be forwarded to our email service provider Google Cloud EMEA Ltd. (formerly Google Ireland Ltd.), 70 Sir John Rogerson's Quay, Dublin 2, Ireland, and to our employees as part of order processing. More information about Google's privacy practices can be found at https://policies.google.com/privacy. All data is stored exclusively on European servers and is not transferred to a third country.
Storage period: We generally store your data until your request has been fully answered, or until your contract with us has ended. In addition, we only store your data as long as we are legally obliged to retain it.
Obligation to provide your data: There is no legal obligation to provide your data. However, if you do not provide us with your data, contact with us is not possible.
We use an internet service provider to host our online presence, on whose servers the website is stored and made available on the Internet. If you visit our website, the personal data transmitted by the browser to the server of our internet service provider is collected. These include the following data:
Purpose: This data is processed for the purpose of providing our website and for statistical analysis as well as for the identification and tracking of unauthorized access to the web server and other criminal activity.
Legal basis: We process your data on the basis of our legitimate interests within the meaning of Article 6(1)(f) GDPR. Our legitimate interests lie in ensuring IT security and the operation of our internet presence.
Recipient: Recipients of the data are our IT service providers as part of order processing, 1&1 Ionos SE, Montabaur, Germany.
Storage period: Log file information is stored for a maximum of seven days for security reasons (e.g. to investigate abuse or fraud) and then deleted. Data whose further retention is necessary for evidentiary purposes is excluded from deletion until the matter is finally clarified.
Objection option: Data processing is necessary for the security and operation of the website. You can object by not continuing to access our website.
Obligation to provide your data: The provision of the above personal data is neither legally nor contractually required. Without providing it, however, the service and functionality of our website are not guaranteed. In addition, certain services may not be available or may be restricted.
Cookies are information transmitted from our web server or third-party web servers to the web browsers of users and stored there for later retrieval. Cookies may be small files or other types of information storage. We use "session cookies" that are only stored for the duration of the current visit to our online presence. A session cookie stores a randomly generated unique identification number, a so-called session ID. A cookie also contains the information about its origin and storage period. These cookies cannot store any other data. Session cookies are deleted when you end your use of our online offering and log out or close the browser.
Purpose: We use cookies to ensure the proper functioning of our website and to optimize your website experience.
Legal basis: The legal basis for data processing is Article 6(1)(f) GDPR. Our legitimate interests are the technical availability and guarantee of operation of our internet presence and IT security, as well as the optimization of the presentation of our offer and direct marketing measures. The legal basis for the processing of personal data in connection with website personalization, personalization of our advertising measures, tracking and retargeting is Article 6(1)(a) GDPR. For this purpose, a consent management tool is displayed when the website is opened for the first time. The cookie is only stored after an opt-in by the user.
Recipient: We pass on your data, besides the individual transmissions described, strictly for the intended purpose and only to the extent necessary within the scope of order processing to our service providers.
Storage period: We store the data for as long as required to fulfill the stated purpose or until you delete the cookies.
Revocation and objection possibility: If you do not want cookies to be stored on your computer, you can configure the system settings of your browser accordingly. Stored cookies can also be deleted in the browser settings. Excluding cookies may lead to functional restrictions of this online offering.
You can object to the use of cookies used for reach measurement and advertising purposes via the deactivation page of the Network Advertising Initiative (http://optout.networkadvertising.org/) and additionally the US website http://www.aboutads.info/choices or the European website http://www.youronlinechoices.com/uk/your-ad-choices/. You can also revoke your consent by withdrawing it via our consent management tool.
Obligation to provide your data: The provision of your personal data is neither legally nor contractually required. However, without the provision of data, the service and functionality of our website may not be guaranteed. In addition, certain services may not be available or may be restricted.
We use Google Analytics on our website, a web analysis service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). Google uses cookies. Data about your behavior as a visitor to our website is collected, stored and analyzed. The web analysis service collects, among other things, data about the referrer URL (the website from which a visitor came) and which and how often and for how long subpages were visited. Google will use this information on our behalf to evaluate the use of our online offering by users, to prepare reports on activities within this online offering and to provide further services related to the use of this online offering and internet use to us. In doing so, pseudonymous user profiles may be created from the processed data.
We also use Google Analytics to display advertising placed by Google and its partners only to users who have shown interest in our online offering or who have certain characteristics (e.g. interests in certain topics or products, determined from the websites visited) that we transmit to Google. This is to ensure that our ads correspond to the potential interest of users and are not annoying.
We use Google Analytics only with activated IP anonymization. This means that the IP address of users is shortened by Google within member states of the European Union or in other states of the Agreement on the European Economic Area. The IP address sent by the browser of the user is not merged with other data of Google.
Purpose: Google Analytics is used to evaluate the use of the website and create reports so that we can further optimize our online presence.
Legal basis: The legal basis for this processing is your consent in accordance with Article 6(1)(a) GDPR.
Recipient: Through Google Analytics, personal data and information, including the IP address (anonymized), are transmitted to Google, possibly also to the USA. The transmission is secured by a data processing agreement and the conclusion of EU standard contractual clauses, which in individual cases allow transmission to third countries outside the EU. Information on Google's privacy can be found here https://policies.google.com/privacy. Further information on Google's data usage, settings and objection options can be found on Google’s pages: https://www.google.com/intl/de/policies/privacy/partners ("Data use by Google when you use websites or apps of our partners"), http://www.google.com/policies/technologies/ads ("Data use for advertising purposes"), http://www.google.de/settings/ads ("Manage information Google uses to show you ads").
Storage period: Cookies are stored for up to two years.
Revocation option: Users can prevent storage of cookies by setting their browser software accordingly; users can also prevent the collection of data generated by the cookie and related to their use of the online offering as well as the processing of this data by Google by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.
Obligation to provide your data: The provision of your data is voluntary. Please note that individual functions of our website may not work if you do not consent to the processing or if cookies are disabled in your browser.
We use the marketing and remarketing services of Google Ads from Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google").
Google Ads Conversion: Google Ads collects information via a cookie about the successful completion of events based on advertising experiences (conversions) and touchpoints with advertising media (usage data). These cookies allow Google Ads to perform statistical analysis of your use of our website. If you reach our website via a Google ad, a cookie is stored on your device by Google Ads. These cookies are not intended to identify you personally. The cookie usually stores analysis values such as the unique cookie ID, the number of so-called ad impressions per placement (frequency), last impression (relevant for post-view conversions) and opt-out information (marking that the user no longer wants to be addressed). We do not collect or process personal data in these advertising measures. We only receive statistical evaluations from Google. Based on these evaluations, we can determine which advertising measures are particularly effective. We do not receive further data from the use of the advertising media, and in particular we cannot identify users based on this information.
Google Ads Remarketing: Google Ads allows us to display advertisements more specifically on and through our website so that users only see ads that potentially match their interests. If a user is shown ads for products they were interested in on other websites, this is called remarketing. For these purposes, when our website and other websites using Google Ads are accessed, a Google code is executed directly by Google and so-called (re)marketing tags (invisible graphics or codes, also known as "web beacons") are embedded in the website. By using these, a unique cookie or comparable technology is used on the user's device. These technologies record which pages the user has visited, which content they have shown interest in and which offers they have clicked on, as well as technical information about the browser and operating system, referring websites, time of visit and other information about the use of the online offering.
The data of users is processed pseudonymously in Google Ads, i.e. Google stores and processes, for example, not the name or email address of users, but processes the relevant data in a cookie-based manner within pseudonymous user profiles. From Google’s perspective, ads are not managed and displayed for a specifically identified person, but for the user to whom the cookie ID is assigned, regardless of who that person is. This does not apply if a user has explicitly allowed Google to process the data without this pseudonymization. The assignment is done via the Google account. Every device on which the user logs in to their Google account can be uniquely assigned. If the user has given the appropriate consent, Google links their web and app browsing history with their Google account for this purpose. In this way, interest-based personalized advertising messages adapted to the user's earlier usage and browsing behavior on one device (e.g. mobile phone) can also be displayed on another device (e.g. tablet or PC).
Google Tag Manager: For reasons of transparency, we point out that we use the "Google Tag Manager" from Google to integrate and manage the Google analysis and marketing services into our website. The Google Tag Manager does not collect personal data. The Google Tag Manager makes it easier for us to manage our tags used by various Google services. Tags are small code elements used, among other things, to measure traffic and visitor behavior, record the impact of online advertising and social channels, set up remarketing and audience targeting, and test and optimize websites. If you have disabled individual Google services, the Google Tag Manager will take this selection into account. For more information about the Google Tag Manager, see: https://www.google.com/intl/de/tag-manager/use-policy.html.
Purpose: We use Google Ads to draw attention to our offers on external websites. We evaluate the information to create conversion statistics and to check and optimize the quality and success of our advertising campaigns. For example, we can statistically analyze how many users clicked on which Google Ads using which keywords and how many users performed which conversion actions on our websites after clicking on a certain ad. The remarketing function allows us to reach our target groups across devices with personalized advertising.
Legal basis: The legal basis is your consent under Article 6(1)(a) GDPR.
Recipient: By using Google Ads, your data will be transmitted to Google, potentially including to the USA. The transmission is secured by a data processing agreement and the conclusion of the EU standard contractual clauses, which in individual cases allow transmission to third countries outside the EU. Further information on data usage for marketing purposes by Google can be found on the overview page: https://www.google.com/policies/technologies/ads, and Google's privacy policy is available at https://www.google.com/policies/privacy.
Storage period: The storage period can be up to two years.
Revocation option: If you want to revoke your consent to interest-based advertising by Google Ads, you can use the settings and opt-out options provided by Google: http://www.google.com/ads/preferences. You can also revoke your consent via our consent management tool.
Obligation to provide your data: The provision of your data is voluntary. Please note that individual functions of our website may not work if you do not consent to the processing or if cookies are disabled in your browser.
We operate a profile in the networks Facebook and Instagram of Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook"). We would like to point out that you use our Facebook page and our Instagram profile and their functions at your own responsibility. This applies in particular to the use of interactive functions (e.g. commenting, sharing, rating). In this context, we are jointly responsible with Facebook only for processing so-called "insights data" to the extent that this data is used to create so-called "page insights". In this privacy policy, we comply with our information obligations within the framework of joint responsibility under Article 13 GDPR.
When visiting our Instagram profile or Facebook page, Facebook collects, among other things, your IP address and other information stored in cookies on your system. This information is used to provide us, as the operator of the respective profile, with statistical information about the use of our presence on the respective platform. More information is provided by Facebook at https://de-de.facebook.com/help/pages/insights or at https://help.instagram.com/1533933820244654.
The data collected about you in this context is processed by Facebook and may be transferred to countries outside the EU. The transfer is secured by a data processing agreement and the conclusion of EU standard contractual clauses, which in individual cases allow transfer to third countries outside the EU. Further information on Facebook's privacy practices can be found here https://www.facebook.com/about/privacy/. The data use policy of Instagram is available at the following link: https://help.instagram.com/519522125107875.
The manner in which Facebook uses the data from visits to Facebook pages for its own purposes, the extent to which activities on the Facebook page are assigned to individual users, how long Facebook stores this data and whether data from a visit to the Facebook page is passed on to third parties is not known to us. When accessing a Facebook or Instagram page, the IP address assigned to your device is transmitted to Facebook. According to Facebook, this IP address is anonymized (for "German" IP addresses). Facebook also stores information about the devices of its users (e.g. as part of the "login notification" function); Facebook may therefore be able to assign IP addresses to individual users. If you are currently logged in to Facebook as a user, there is a cookie on your device with your Facebook ID. This enables Facebook to track that you visited our website and how you used it. This also applies to all other Facebook or Instagram pages. Through Facebook or Instagram buttons embedded in websites, it is possible for Facebook to record your visits to these websites and assign them to your profiles. Based on this data, content or advertising tailored to you can be offered. If you want to avoid this, you should log out of Facebook or Instagram or disable the "stay signed in" function, delete the cookies stored on your device and end and restart your browser. In this way, Facebook information that directly identifies you is deleted. This allows you to use our Instagram or Facebook page without revealing your profile ID. If you access interactive functions of the page (like, comment, share, messages, etc.), a login mask appears. After any login, you can be recognized again as a specific user by Facebook. Information on how to manage or delete information about you on Instagram can be found on these support pages: https://help.instagram.com/1533933820244654.
Responsibility of the operators of this website: In addition to the processing mentioned above concerning insights data, we are generally solely responsible for any further processing (e.g. if you contact us via Instagram and we process your data to answer your request).
Purpose: This processing of visitor data serves the purpose of providing the page, statistical evaluation of the use of our page, answering your inquiries or communicating with you, and publishing information about offers from Sympatient.
Legal basis: The legal basis for processing for the purpose of responding to inquiries that serve a future contract conclusion and are initiated by you is Article 6(1)(b) GDPR, and in other cases Article 6(1)(f) GDPR. The legitimate interests regarding the processing of personal data when visiting the page and creating the "page insights" are: communication and interaction with interested parties and customers; dissemination of information; anonymized evaluation and presentation of the use of our Facebook and Instagram pages.
Storage period: After your request has been handled, your provided personal data will be deleted from our systems. If you interact publicly with us, for example by leaving a comment or liking a post, this data remains publicly accessible on the page until it is deleted by us or by you. If statutory retention obligations require longer storage, your data will only be stored for that purpose and blocked for other purposes.
Objection option: You have the option to delete comments and likes on Instagram or Facebook. To exercise your right to object to us, please contact our data protection officer. We will then process your request promptly.
Obligation to provide your data: The provision of your data is voluntary. However, visiting our Facebook or Instagram profile is not possible without us processing personal data jointly with Facebook or independently and separately with Facebook.
5.1. Right to Information
Users have the right to request information free of charge about personal data stored about them by us.
5.2. Right to Rectification, Restriction, Deletion and Data Portability, Complaint to a Supervisory Authority
In addition, users have the right to correct inaccurate data, restrict processing and delete their personal data, as well as the right to assert their right to data portability and, in the event of unlawful data processing, file a complaint with the competent supervisory authority.
5.3. Right to Object
Users may object at any time, on grounds relating to their particular situation, to the future processing of their personal data carried out on the basis of Article 6(1)(e) or (f) GDPR; this also applies to profiling based on these provisions. Objection may be directed in particular against processing for the purposes of direct advertising.
5.4. Revocation of Granted Consents
If you have given data protection consent declarations, you have the right to revoke these consents at any time. Revocation of consent does not affect the lawfulness of processing carried out on the basis of consent before revocation. Consent in connection with data processing when visiting our website can be revoked via our consent management tool. Consent to newsletter sending can be withdrawn by unsubscribing via the link at the end of each newsletter.
Please note that our website may contain links to content from other providers to which this privacy policy does not apply. We have no influence over these websites and also not over whether they comply with applicable data protection regulations.
6.1 YouTube
We would like to point out that you use the YouTube videos offered here and their functions at your own responsibility. Information about which data Google processes and for what purposes can be found in Google's privacy policy: https://policies.google.com/privacy?hl=de&gl=de#infocollect. The website https://rock.coach has no influence on the type and scope of data processed by Google, the type of processing and use or the disclosure of this data to third parties. It also has no effective control options in this respect. By using Google, your personal data is collected, transferred, stored, disclosed and used by Google and transferred independently of your residence to the United States, Ireland and any other country in which Google operates, where it is stored and used. There is transmission to companies affiliated with Google and to other trusted companies or persons who process them on behalf of Google. Google processes, on the one hand, your voluntarily entered data such as name and username, email address and phone number. Google also processes the content you create, upload or receive when using the services. This includes, for example, photos and videos you save, documents and tables you create, and comments you write on YouTube videos.
We reserve the right to change this privacy policy to adapt it to changes in legal requirements or changes in the service and data processing. This applies only with regard to statements on data processing. If consent of users is required or if parts of the privacy policy contain regulations of the contractual relationship with users, changes will be made only with the consent of the users. Users are asked to inform themselves regularly about the content of the privacy policy.
The protection of your personal data is an important concern for the operators of this website. The operators of this page collect, process and use your personal data in accordance with the applicable European and German data protection regulations.
With this privacy policy, we want to inform you how we handle data that can be personally related to you in connection with visiting and using this website, rock.coach, such as name, address, email addresses, as well as information about your visit to and use of our website, e.g. your IP address.